Frequently Asked Questions
Everything you need to know about your Epomaker experience
What is the typical shipping time for international orders?
International orders generally take 7-15 business days to arrive, depending on your location and the selected shipping method at checkout.
Does Epomaker offer a warranty on mechanical keyboards?
Yes, we provide a 1-year limited warranty on all our keyboards and DIY kits, covering manufacturing defects and hardware failures under normal use.
Can I return my product if I change my mind?
We offer a 30-day return policy for most items. The product must be in its original packaging and unused condition to qualify for a full refund.
How do I download the software or drivers for my keyboard?
You can find all necessary drivers, firmware updates, and customization software on our official website's 'Downloads' page by searching for your specific model.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Are your keyboards compatible with both Windows and macOS?
Most Epomaker keyboards feature a physical toggle switch or a shortcut key to swap between Windows and macOS layouts for seamless compatibility.