Returns & Exchanges
At Epomaker, we want you to be completely satisfied with your purchase. If your mechanical keyboard or accessory doesn't meet your expectations, you can return it within 30 days of delivery for a refund or exchange.
Submit a Request
Contact our support team within 30 days of receiving your order to initiate a return or exchange request with your order number and reason for return.
Prepare Your Package
Ensure the product is in its original condition and packaging, including all keycaps, cables, and switches that were included in the box.
Ship the Item
Once your request is approved, mail the package to our designated return center using a trackable shipping service to ensure safe delivery.
Inspection and Refund
After our quality control team inspects the returned item, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing